Privacy Policy

At Maple Valley Cabs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you use our website or our transportation and delivery services.

1. Who We Are

Maple Valley Cabs is a locally owned and operated taxi and delivery service. We serve Kingston, Aylesford, Greenwood, Middleton, and surrounding areas.

2. Information We Collect

When you book a ride, request a delivery, or contact us, we may collect:

Contact details – Your name, phone number, and email address
Booking details – Pickup and drop-off locations, date, time, number of passengers, and any additional notes you provide
Flight details – Flight number, airline, and arrival or departure times for airport transfers
Delivery details – Pickup and drop-off addresses and recipient contact information for parcel or food deliveries
Communication records – Messages you send us by phone, text, email, or through our website forms

We do not knowingly collect any more information than is needed to provide our services.

3. How We Use Your Information

We use the information you provide to:

Confirm, schedule, and complete your ride or delivery bookings
Contact you about your booking, including confirmations, updates, or changes
Track flight arrivals for airport pickups
Respond to your questions, feedback, or requests
Improve our services and customer experience
Meet legal and regulatory requirements where applicable

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

Your information is only shared where necessary to provide our services:

With our drivers – Pickup details and contact information needed to complete your ride or delivery
With recipients or senders – Basic contact details when a booking or delivery is made on behalf of someone else
With service providers – Trusted providers such as our website hosting service, only to the extent needed to operate our website
When required by law – If we are legally obligated to disclose information to authorities

5. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. Booking information submitted through our website is handled securely, and access to personal information is limited to those who need it to provide our services. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your booking and contact information only as long as necessary to provide our services, handle any follow-up queries, and meet legal or accounting requirements. Information that is no longer needed is deleted or securely disposed of.

7. Cookies & Website Data

Our website may use basic cookies and similar technologies to ensure the site functions properly and to understand general visitor activity. These do not personally identify you. You can disable cookies through your browser settings, though some parts of the website may not work as intended.

8. Third-Party Links

Our website may contain links to third-party sites such as Facebook or Google Maps. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our website and booking services are intended for adults. We do not knowingly collect personal information from children. Bookings involving child passengers must be made by a parent or guardian.

10. Your Rights

You have the right to:

Ask what personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your personal information where it is no longer needed
Withdraw consent for us to contact you

To make any of these requests, simply contact us using the details below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Phone/Text: +1 902-969-1111

Email: maplevalleycabs@gmail.com